Bewtown Privacy Policy – Protecting Your Personal Data Is Our Priority

This Privacy Policy is published by Bewtown and applies to all users who access or use our platform, including the bewtown.com website, mobile app, and all related services we offer.

Bewtown takes personal data management responsibilities seriously. We are committed to handling your information transparently, responsibly, and in accordance with applicable legal requirements, including Malaysia's Personal Data Protection Act 2010 (PDPA).

By registering an account or using the Bewtown platform, you consent to the collection and use of your personal data as described in this policy. If you do not agree, please discontinue use of our platform and contact us to request account deletion.

Bewtown collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

For AML (Anti-Money Laundering) and KYC compliance purposes, we may request additional supporting documents such as recent bank statements, utility bills, or other verification documents deemed necessary by our compliance team.

The data we collect is used solely for legitimate and necessary purposes in the operation of the Bewtown platform. The following are the primary purposes for which data is used:

• Account Management: Securely creating, verifying, and managing your user account
• Transaction Processing: Accurately processing deposits, withdrawals, and all other financial transactions
• Identity Verification: Conducting KYC and AML checks as required by law and regulators
• Service Delivery: Enabling access to all games and features on the bewtown platform
• Customer Support: Answering inquiries, resolving issues, and providing the assistance you need
• Platform Security: Detecting and preventing fraud, hacking, and account abuse
• Platform Improvements: Analyzing usage patterns to improve the overall user experience
• Service Communications: Sending important notices related to your account, security, or changes to terms
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need support

If you have agreed to receive marketing communications, we will also use your contact information to keep you informed about promotions, bonuses, and new offers relevant to your interests. You may withdraw this consent at any time.

Bewtown does not sell or disclose your personal data to third parties for marketing purposes. However, in the course of operating the platform safely and in compliance with the law, we may share certain data with the following parties:

• Payment Providers: Transaction information is shared with licensed payment providers to securely process deposits and withdrawals
• Game Providers: Minimum technical data required to deliver the gaming experience from third-party game developers
• KYC Services: Identity data is shared with registered and licensed third-party identity verification services
• Authorities: Information required by law, court orders, or valid regulatory directives
• Analytics Services: Anonymised behavioural data is used for platform improvements via third-party analytics tools

Bewtown retains your personal data for as long as your account is active or as needed to provide services to you. Following account closure, we retain certain data for periods required by law and regulatory obligations:

• KYC and identity records: Minimum 5 years after account closure (AML requirement)
• Financial transaction records: Minimum 7 years (accounting and tax requirement)
• Game logs: 2 years from the date of transaction
• Customer support communications: 3 years from the date of last interaction
• Marketing data: Until you withdraw consent or close your account

Once the specified retention period expires, your data will be securely deleted or permanently anonymised from our systems.

Bewtown implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• 256-bit SSL/TLS encryption for all data communications between the server and user devices
• Encrypted database with strict role-based access controls
• Two-factor authentication (2FA) is available and encouraged for all accounts
• Regular security audits by qualified independent third parties
• 24/7 monitoring to detect anomalies and suspicious access attempts
• Mandatory data security training for all bewtown staff with access to user data
• Clearly defined security incident response procedures

Bewtown uses cookies and similar tracking technologies to enhance your user experience, ensure the platform runs smoothly, and gather analytical data that helps us understand how our platform is used.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how pages are used to help us improve the platform. All data is anonymized.
• Functional Cookies: Saving your preferences such as language and display settings for a more personalized experience.
• Analytics Cookies: Helping us understand overall platform usage patterns for continuous improvement.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality and experience of using the Bewtown platform.

As a bewtown platform user, you have the following rights regarding your personal data:

To exercise any of these rights, contact the bewtown privacy team through our customer support channels. We do not charge any fees for reasonable data rights requests.

The bewtown platform is intended exclusively for adults aged 21 and above. We do not knowingly collect or process personal data from minors.

If we determine that someone below the minimum age has registered an account, we will take immediate action to close the account, delete all associated data, and refund any deposited funds.

The bewtown platform may include integrations with third-party services such as game providers and payment processors. This privacy policy applies only to data processed directly by bewtown.

Each third-party provider has its own privacy policy governing how they handle data. bewtown is not responsible for the privacy practices of third parties. We encourage you to read the privacy policy of any third-party service you use alongside the bewtown platform.

Bewtown reserves the right to update this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform updates. Any changes will be published on this page with a clear effective date.

For significant changes, we will notify you by email to the address registered on your account at least 14 days before the changes take effect. Continued use of the bewtown platform after that date constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding how bewtown handles your personal data, our team is ready to assist. We prioritize privacy-related inquiries and aim to respond within 48 business hours.

• Live Chat: Available on the bewtown platform — for general privacy enquiries
• Privacy Email: [email protected] — for formal data requests and privacy complaints
• Postal Address: Data Privacy Department, bewtown Operations, Kuala Lumpur, Malaysia

For data rights requests such as access, correction, or deletion, please submit a written request via email along with proof of identity for verification. This is a required security measure to ensure we only disclose data to the rightful owner.

If you are not satisfied with our response, you have the right to file a complaint with the Malaysia Personal Data Protection Department or any relevant regulatory body within your jurisdiction.